We at Dessini are committed to ensuring customer satisfaction. If you wish to return a product, please review the following terms carefully:

1. Return Eligibility:
   • Returns must be initiated within 7 days (one week) of receiving the product.
   • Products must be unused, in their original packaging, and in the same condition as delivered.
2. Non-Eligible Items:
   • The following items are not eligible for returns:
     • Perishable goods (e.g., food, flowers).
     • Custom-made or personalized items.
     • Items marked as “Final Sale.”
3. Return Process:
   • To initiate a return, contact us at support@dessini.de within 7 days of receiving your order.
   • Provide your order number and the reason for the return.
   • Once approved, you will receive return instructions.
4. Refunds:
   • Refunds will only be processed for returns initiated within the 7-day return period and after the product is inspected and approved.
   • Refunds will be credited to the original payment method within 5-7 business days.
5. Return Shipping Costs:
   • Customers are responsible for return shipping costs unless the product is defective or incorrect.
6. Damaged or Defective Products:
   • If the product arrives damaged or defective, contact us within 7 days of receipt for a replacement or refund.

For any questions, please reach out to us at support@dessini.de.